Question 1

How long does setup take?

Accepted Answer

You can start with a few employees in minutes: add or import your team, choose certification types, and enter renewal dates. Setup time depends on the size and condition of your existing records.

Question 2

Can I import my existing employee list?

Accepted Answer

Yes. Upload a CSV with employee names, emails, phone numbers, and job titles. We'll create all the records instantly and auto-assign employee IDs.

Question 3

What happens when a certification is about to expire?

Accepted Answer

We send automatic reminders at 90, 60, 30, 7, and 1 day before expiry via email. Pro, Business, and Fleet plans also get SMS reminders. You'll never be caught off guard.

Question 4

Is my data secure?

Accepted Answer

CertTracker uses HTTPS/TLS in transit, managed cloud encryption at rest, tenant-level row security, and role-based access. Payment card details are handled by Paddle and are not stored by CertTracker. See our Security & Trust page for the current controls and subprocessors.

Question 5

Can I cancel anytime?

Accepted Answer

Yes, no contracts or commitments. Cancel anytime from your settings page. We also offer a 30-day money-back guarantee on new subscriptions — if you're not satisfied, we'll refund your payment, no questions asked.

Question 6

Do you support my industry?

Accepted Answer

CertTracker comes with pre-built templates for Trucking (CDL, DOT, HAZMAT), Construction (OSHA, NEBOSH, ISO 45001), Healthcare (nursing, HIPAA, BLS), Food Service (handler permits, ServSafe, ISO 22000), and Manufacturing. You can also create custom cert types for any industry in any country.

Question 7

Does CertTracker work outside the US?

Accepted Answer

Yes. The product can be used by teams in any country. We include US-focused templates, and you can create custom certification types for NEBOSH, ISO, EU-OSHA, or local requirements. Your organization remains responsible for confirming which rules apply in its jurisdiction.

Question 8

How much does CertTracker cost?

Accepted Answer

Starter is $49 per month for up to 50 employees, Pro is $99 per month for up to 200 employees, Business is $149 per month for unlimited employees, and Fleet is $299 per month for unlimited employees. Annual billing saves two months: $490, $990, $1,490, and $2,990 per year respectively. Prices exclude applicable taxes.

Question 9

Is there a free trial?

Accepted Answer

Yes. Every plan starts with one 14-day free trial (up to 50 employees) and no credit card is required to start.

Question 10

Can you import our existing spreadsheet for us?

Accepted Answer

Yes. CertTracker offers a free done-for-you import: send your spreadsheet or photos of certificates and the team imports everything for you, so you do not have to retype your records.

Question 11

What is the Audit Defense Package?

Accepted Answer

The Audit Defense Package is available on Pro, Business, and Fleet plans: a one-click audit evidence pack with a cover sheet, compliance summary, certification register, action list, and training records, with every page timestamped.

Question 12

What is the AI Cert Scanner?

Accepted Answer

The AI Cert Scanner is available on all plans: photograph a certificate and the certificate type and dates are auto-extracted with OCR, so the record is pre-filled instead of typed by hand.

Frequently asked questions

Everything you're wondering

Still have questions?